Resident Liaison Officer

Job Opportunity: Resident Liaison Officer
Location: Edgware, London
Start Date: January 2026
Contract: Temporary – Minimum 10 Months
Sector: Housing / Construction / Social Housing

About the Role
We are seeking a proactive and people-focused Resident Liaison Officer (RLO) to support our upcoming project in Edgware. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works.

Key Responsibilities

Act as the first point of contact for residents, addressing queries and concerns professionally.

Provide regular updates regarding planned works, schedules, and access requirements.

Arrange appointments, consultations, and property visits as needed.

Support vulnerable residents and make appropriate referrals where required.

Maintain accurate records of interactions, issues, and resolutions.

Work closely with site managers, project teams, and local stakeholders to ensure smooth project delivery.

Assist in organising resident meetings, newsletters, and community engagement activities.

About You

Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community services.

Excellent communication and interpersonal skills.

Strong organisational abilities and attention to detail.

Ability to handle sensitive situations with empathy and professionalism.

Confident using digital tools for reporting and communication.

A proactive and collaborative approach to problem-solving.

What We Offer

Competitive hourly or daily rate (dependent on experience).

Supportive team environment.

Opportunity to play a vital role in improving residents' experience during key improvement works.

Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed)

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We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

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