Customer and Stakeholder Advisor
Customer & Stakeholder Advisor
I'm working with a well-established civil engineering contractor who are looking to appoint a Customer & Stakeholder Advisor to support major infrastructure projects across the region. This is a fantastic opportunity for someone who genuinely enjoys community engagement, improving customer experience, and working closely with project teams to ensure clear and consistent communication throughout the project lifecycle.
You'll be a key part of the project team, helping shape customer strategy, gathering insights, supporting service improvements, and ensuring local communities feel informed, supported and engaged. This business has a strong reputation for internal development, progression and providing long-term career opportunities.
The Role
Build and maintain effective relationships with clients, project teams, communities and stakeholders.
Gather insights, measure customer experience and report on key satisfaction metrics.
Analyse customer data, identify trends and support continuous improvement.
Develop engagement plans and produce case studies on project initiatives.
Support digital engagement channels including social media, project apps and online updates.
Liaise with residents, businesses and stakeholders to communicate project developments.
Support and deliver community activities, including school and STEM events.
Work collaboratively with internal teams to champion best practice in customer service.
About You
Experience in a customer, community or stakeholder-focused role.
Strong communication, organisation and interpersonal skills.
Comfortable analysing data and presenting insights clearly.
Empathetic, approachable and able to build rapport with ease.
Proficient with Microsoft Office and confident using digital engagement tools.
Benefits
Salary: £30,000-£35,000 + company car or car allowance, plus a strong benefits package.
Leadership and development programmes.
Clear progression pathways with regular career reviews.
If this sounds like it could be a good fit for you, I'd be happy to have a confidential conversation