Senior Operations Manager – HMO & Refurbishment Construction
Senior Operations Manager – HMO & Refurbishment Construction
Position: Senior Operations Manager
Sector: HMO Development, Property Refurbishment & Construction
Seniority: Executive / Senior Leadership
Employment Type: Full-Time
Reports To: Managing Director / CEO
Salary: £75,000–£90,000 + Company Car + Profit Bonus
About the Role
We are seeking a highly experienced, strategically minded Senior Operations Manager to lead and scale our HMO and refurbishment construction operations. This role requires a proven leader with deep knowledge of property development, large-scale refurbishment projects, building compliance, and the unique demands of HMO conversions. The successful candidate will oversee operational strategy, programme delivery, compliance management, resource allocation, and contractor performance.
Key Responsibilities
• Operational Leadership & Strategy
* Develop and implement the operational strategy for HMO and refurbishment construction projects.
* Lead cross-functional teams and drive continuous improvement.
* Report on progress, risk, financial performance, and operational KPIs.
• Project & Programme Management
* Oversee full project lifecycles from acquisition to handover.
* Manage multiple high-value refurbishment and HMO conversion projects.
* Conduct site visits, inspections, and operational audits.
• Compliance, Safety & Quality Control
* Ensure compliance with building regulations, HMO licensing, fire safety standards, and CDMregulations.
* Maintain health & safety performance and contractor compliance.
• Financial & Commercial Oversight
* Manage budgets, cost control, forecasting, and procurement.
* Drive profitability across the project portfolio.
• People & Performance Management
* Lead and mentor operations and site teams.
* Set and drive KPIs for project excellence.
• Stakeholder Communication
* Liaise with investors, landlords, authorities, and supply chain partners.
* Maintain excellent communication across all stakeholders.
Required Experience & Qualifications
* 10+ years in construction operations or property development.
* Deep experience with HMO conversions and large-scale refurbishments.
* Strong knowledge of building regulations, licensing, fire safety, planning, and CDM.
* Proven leadership in multi-site construction management.
* Strong commercial and financial acumen.
* Qualifications such as SMSTS, NEBOSH, IOSH, RICS, or Construction Management degree areadvantageous.
Personal Attributes
* Highly strategic and operationally disciplined.
* Exceptional communicator and leader.
* Solutions-focused with excellent problem-solving skills.
* Thrives in fast-paced, high-growth environments.
What We Offer
* £75–90k salary depending on experience.
* Company car.
* Profit-based bonus.
* Opportunity to shape and scale operations in a growing company.
* Professional development and leadership autonomy