Temp Resident Liaison Officer

Temp RLO required – ASAP – Tower Hamlets – Flexible Rate

Future Build Recruitment is currently searching for a Resident Liaison Officer to work for established contractor on a Kitchen & Bathroom refurbishment contract in Tower Hamlets for a prominent housing association.

The role is temprary for the duration of the project which is running until mid-late March.

Brief duties:

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Liaison:

Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed.

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Complaint resolution:

Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution.

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Feedback collection:

Collect, record, and analyze resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement.

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Resident support:

Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction.

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Reporting:

Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings.

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Coordination:

Help coordinate access arrangements for properties and support social value initiatives related to the project

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Communication:

Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication.

Please apply within if this is of interest and one of our consultants will be in touch to discuss in more detail