Finishing Manager
his opportunity is with a well-established national housebuilder known for delivering high-quality homes across the UK. The business is recognised for its community-focused approach, strong customer satisfaction ratings, and commitment to building sustainable, well-designed developments. Their teams pride themselves on craftsmanship, partnership working, and providing an exceptional customer journey from build through to aftercare.
This role sits within their delivery and customer care team, supporting the final stages of new homes being handed over to buyers.
The Role – Finishing Manager / Customer Care Manager
We are seeking an experienced Finishing Manager / Customer Care Manager to take responsibility for the final quality stages of a large residential development. This position is essential to ensuring that every home is completed to a high standard, defects are dealt with quickly, and customers receive an outstanding handover experience.
This is a hybrid role bridging site delivery and customer service—ideal for someone who understands build quality, has a strong eye for detail, and enjoys dealing with homeowners professionally.
Key Responsibilities
Finishing Manager Duties:
*
Oversee the final stages of construction on new homes, ensuring plots are completed to the highest standard.
*
Carry out detailed snagging inspections using digital snagging tools and software.
*
Coordinate subcontractors to complete all outstanding works before handover.
*
Ensure all finishing trades maintain high-quality workmanship.
*
Complete plot sign-off processes including pre-inspections, quality audits, and final checks.
*
Work closely with the site team to ensure programme deadlines and quality targets are achieved.
Customer Care Manager Duties:
*
Act as the point of contact for homeowners from pre-handover through their warranty period.
*
Manage customer care issues, defects, and warranty works efficiently and professionally.
*
Book in visits with trades and ensure customer queries are resolved promptly.
*
Provide an excellent customer experience, maintaining clear communication and updates.
*
Manage customer complaints and ensure all work meets NHBC and company standards.
*
Support home demonstrations, handovers, and follow-up visits.
Requirements
*
Gold CSCS Card (Essential)
*
First Aid Certificate (Essential)
*
Previous experience as a Finishing Manager, Assistant Site Manager, Customer Care Manager, or similar role for a housebuilder.
*
Strong understanding of NHBC standards and residential build quality.
*
Excellent interpersonal skills and calm, professional customer-facing manner.
*
Ability to manage multiple trades and customer issues simultaneously.
*
Competent using snagging software or digital inspection tools.
What’s on Offer
*
Competitive Pay Rate (Umbrella or PAYE options)
*
Ongoing long-term work with a respected national developer
*
Opportunity to play a key role in the final quality and customer experience phase
*
Supportive and collaborative team