Resident Liaison officer

esident Liaison Officer (RLO) | £32,000 Salary | Temp-to-Perm

Lead Resident Engagement on a Key K&B Programme in Ipswich

Are you an experienced and empathetic Resident Liaison Officer ready to take the next step in your career We are seeking a dedicated RLO for an immediate Temp-to-Perm opportunity to manage resident communication and logistics for a major Kitchen and Bathroom (K&B) Replacement Programme in the Ipswich area.

This is a career-defining role offering a clear path to a permanent position and a competitive full-time salary.

THE ROLE: LOCATION & PACKAGE

Position Resident Liaison Officer

Location Ipswich, Suffolk (Scattered sites)

Salary £32,000 per annum (Equivalent Temp Pay Rate applies)

Contract Temp-to-Perm (Clear path to permanent employment)

Working Hours Full-Time, Monday to Friday (Standard hours)

YOUR CORE MISSION

You will be the vital link between our site team and the residents, ensuring the K&B replacement works are delivered with maximum efficiency and minimum disruption to occupied homes.

Pre-Start Management: Conduct mandatory pre-condition surveys and compile detailed resident profiles to log specific needs, vulnerabilities, and access requirements.

Logistics & Access: Secure access agreements with residents, schedule appointments, and manage the flow of information between tenants, subcontractors, and the Site Manager.

Communication: Act as the main point of contact for the duration of the works, managing all queries, issues, and complaints sensitively and effectively.

Coordination: Support the technical team (designers, surveyors) by ensuring required information and access is readily available.

Customer Care: Promote high standards of conduct from site operatives and ensure high levels of Customer Satisfaction throughout the refurbishment process.

MANDATORY REQUIREMENTS

Candidates must meet the following non-negotiable criteria:

Experience: Proven track record as an RLO specifically working on Kitchen and Bathroom (K&B) or internal social housing refurbishment programmes.

Mobility: Must possess a Full UK Driving Licence and have access to their own vehicle to service scattered properties across the Ipswich area.

Soft Skills: Excellent verbal and written communication, exceptional organisational skills, and a calm, empathetic approach to customer service.

If you are ready for a secure Temp-to-Perm opportunity at a £32,000 equivalent salary in Ipswich, apply immediately