Resident Liaison Officer

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Birmingham on behalf of our client who has a nationwide presence.

RLO roles and responsibilities:

Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
Responsible for collation of resident information packs and administration of customer records, KPI's etc.
Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
Willingness to support and promote the company and its activities at open days and community engagement events.RLO requirements:

2 x references from a previous RLO position
SSSTSRLO Benefits

Weekly pay
Monday to FridayIf you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions