Service and Maintenance coordinator
Job Title: Service and Maintenance coordinator
Location: Ipswich, UK (office based)
Salary: £27,000 – £32,000 per annum
Hours: Full-Time Mon – Friday 07:30 – 17:00
Employment: Permanent, full-time
Years of relevant experience: 2 – 3 years of strong administration / Service Coordination experience.
Role Overview
As a Service and Maintenance Coordinator, you will be an essential part of our team, handling all service queries in a fast-paced, high-energy environment. We’re looking for someone who is resourceful, self-motivated, and proactive—a real problem-solver who will actively contribute to the success of the company. A “can-do” attitude and a “whatever it takes” mindset are crucial, as you will be entrusted with key objectives and tasks that are integral to our service and maintenance efforts.
The role will include (but not limited to):
General administration tasks
Developing interims and invoicing clients
Preparing and sending out completed documentation to customers
Registering boilers/appliances to Gas Safe/ OFTEC/ Manufacturers
Entering quotations into our management system
Schedule and organise meetings, webinars and events for the contracting team
Putting together O & M manuals
Assisting project managers with Health & Safety responsibilities
Liaising with internal teams and external clients
Assigning daily jobs to site engineers
Keeping records updated and creating reports
Required qualifications / Expectations / Experience:
·Office / Administration experience desired
Strong organisational and time management skills
Confident in MS Office (Word, PowerPoint, Excel, Teams)
Ability to communicate information clearly and concisely
Previous experience in the construction industry is desirable
Good communication and interpersonal skills, with the ability to effectively collaborate with projects, office teams and various stakeholders
Ability to handle stressful situations and remain calm
Good team player, dedicated individual looking for career progression
High attention to detail and accuracy
Learn to identify opportunities to improve efficiency and document processes
Ability to collaborate with engineers, subcontractors, and suppliers
Able to work effectively under pressure while managing multiple priorities and meet set timeframes
Commercially astute with a clear focus on delivering business value
Personal attributes:
High attention to detail and accuracy
Very good interpersonal skills
Ability to collaborate with engineers, subcontractors, and suppliers
Resilient and adaptable, able to perform under pressure and manage competing priorities
Commercially astute with a clear focus on delivering business value
Rewards and Opportunities:
Holidays 24 days + bank holidays + Your birthday off
Company pension scheme – invest in your future
Opportunities to progress your career
Company pension scheme – invest in your future
Collaborative team atmosphere
Company social events
ONYX celebrates individual strengths and team members are encouraged to bring their whole selves to work. We encourage candidates from all backgrounds to apply.
Apply now and be part of ONYX journey to success!
We reserve the right to close applications early should a suitable pool of candidates be identified