Business Support & Reception Lead

We are seeking a Business Support and Reception Lead. This role will be central to creating a welcoming, efficient, and well-organised working environment. The postholder will deliver front-of-house reception services, oversee day-to-day office coordination, and provide administrative support across the project—including producing high-quality PowerPoint presentations. As a key point of contact for staff, visitors, suppliers, and clients, you will ensure exceptional customer service and seamless operational delivery.

Key Responsibilities

Reception & Front-of-House
Welcome and assist visitors, clients, and staff professionally and warmly
Manage incoming emails and enquiries, ensuring timely and accurate responses
Maintain an organised, tidy, and inviting reception area
Oversee visitor passes, meeting room bookings, and staff sign-in/out processes
Develop and implement a system for managing post and parcel deliveries

Office Management
Support the daily running of the office including supplies, equipment, and facilities
Liaise with external service providers (cleaning, maintenance, IT, etc.) to ensure consistent quality
Coordinate onboarding tasks for new starters, including desk setup, access passes, and office orientation

Business & Administrative Support
Provide general administrative support to teams and senior managers
Prepare documents and reports in Word and PowerPoint, including creating high-quality slide decks
Assist with planning and delivering events, workshops, and internal activities in the Discovery Kitchen—managing the inbox and event schedule
Support events such as team-building activities, celebration days, and formal gatherings
Coordinate travel, accommodation bookings, and expense submissions
Manage the project’s bespoke access management system

Qualifications & Experience
Previous experience in a reception, office management, or business support role
Exceptional customer service skills with a friendly and professional approach
Strong organisational abilities and confidence managing multiple priorities
Excellent written and verbal communication skills
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) with the ability to produce high-quality slide decks on Powerpoint
High attention to detail and accuracy
A positive, proactive, and solution-focused attitude

For more information on the fantastic opportunity please contact Mark Warrington on (phone number removed) for more information