Water Project Supervisor
Location: Cambridge
Rate/Salary: Circa £40,000 + Benefits
Contract Type: Permanent
We are recruiting a Water Project Supervisor on behalf of a leading organisation delivering large-scale water efficiency programmes across residential and commercial properties. This is an excellent opportunity for an experienced field-based leader who can manage teams, maintain high installation standards, and ensure an exceptional customer experience.
In this role, you will act as the main operational lead on-site, supervising daily activities of Tenant Liaison Officers (TLOs), plumbers, and water auditors, ensuring that installations are delivered safely, compliantly, and to agreed performance targets.
Key Responsibilities
On-Site Leadership & Team Management
*
Supervise TLOs, plumbers, and water auditors to ensure performance targets are met.
*
Provide on-site guidance, support, and problem-solving to keep projects on track.
Installation Delivery & Performance
*
Oversee the installation of Control Flow HL2024 and retrofit water efficiency products.
*
Maintain installation quality, adherence to standards, and safe working practices.
Customer Experience
*
Act as the main on-site point of contact, handling customer queries and complaints professionally.
*
Ensure every interaction contributes to a positive customer experience.
Quality, Compliance & Data Accuracy
*
Conduct basic quality checks and ensure compliance with Health & Safety and regulatory requirements.
*
Maintain accurate CRM and completion data for all installations.
Performance Monitoring & Reporting
*
Track performance against targets and report progress, risks, and issues to the Regional Operations Manager.
*
Support operational teams with clear communication and timely updates.
Stakeholder & Internal Communication
*
Liaise with customers, clients, and internal teams to support smooth project delivery.
*
Help manage on-site challenges and escalate where necessary.
Key Performance Indicators
*
Delivery of installation programmes on time and to target.
*
High-quality installations contributing to verified water savings.
*
Positive customer satisfaction and effective complaint resolution.
*
Strong appointment delivery and operational efficiency.
*
Accurate CRM records and timely data updates.
*
Full compliance with H&S standards and regulatory requirements.
*
Clear and consistent communication to the Regional Operations Manager.
Qualifications & Certifications
*
Plumbing Qualification – Level 2 minimum.
*
EUSR Water Hygiene Card.
*
Clear DBS Check (can be arranged).
*
Full, clean UK driving licence.
🔧 Experience Required
*
Experience leading field-based teams in utilities, construction, or water efficiency.
*
Strong leadership with the ability to motivate and support team performance.
*
Confident communicator with experience using job management or CRM systems.
*
Understanding of quality standards, compliance, and safety protocols.
*
Track record in monitoring performance and reporting operational progress.
*
Proactive, hands-on approach to resolving on-site issues.
*
Flexibility to travel throughout your region (company van provided)