Helpdesk Manager

Helpdesk Manager – Facilities Management

Location: Leeds – LS1 (office-based – no parking)

Salary: £35,000 per annum

Hours: Monday-Friday, 8:30 am-5:00 pm (37.5 hours)

Our client is a growing, secure, Facilities Management provider delivering predominantly hard FM services across multi-site portfolios. Following consistent growth and an internal restructure, they are now appointing a strong, capable Helpdesk Manager to take full ownership of the helpdesk function.

This role is critical to the business. You will be trusted to run the desk, lead the small team and keep day-to-day operations moving without dragging Directors into the detail.

The role

Take full ownership of the facilities helpdesk operation
Lead, manage and develop a small helpdesk team
Oversee PPM, reactive and compliance works
Ensure SLAs and KPIs are consistently achieved
Act as the main escalation point for issues
Drive accountability, ownership and delivery
Improve processes where needed while protecting core systems
Use CAFM and reporting to manage performance

The person

Strong, confident and organised
A self-starter who owns problems end-to-end
Comfortable working under pressure
Able to challenge, push back and improve ways of working
FM helpdesk or operational management experience essential

Benefits

33 days holiday (including bank holidays)
Paid birthday leave (if it falls on a weekday)
Additional holiday for each year of service after two years
One paid wellbeing hour per week
Pension
Personal private health insurance

To apply, please send your CV to (url removed)