Helpdesk Co-ordinator

Helpdesk Coordinator – Facilities Management

Location: Leeds – LS1  (office-based – no parking)

Salary: £25,000 – £30,000

Hours: Monday-Friday, 8:30 am – 5:00 pm (37.5 hours)

Our client, an expanding FM business, is growing its helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands-on role for someone who thrives in a fast-paced FM environment where no two days are the same.

The role

Handle incoming helpdesk queries via phone, email and CAFM
Log and coordinate reactive and planned maintenance works
Liaise with engineers and subcontractors
Support scheduling, invoicing and general FM administration
Maintain accurate records for compliance and reporting
Take ownership of jobs from start to finish

The person

Direct, organised and proactive
Comfortable working under pressure
A self-starter who takes accountability
Confident using systems and AI technology
FM, maintenance or helpdesk experience beneficial but not essential

Benefits

28 days holiday (including bank holidays)
Paid birthday leave (if it falls on a weekday)
Additional holiday for each year of service after two years
One paid wellbeing hour per week

To apply for this role, please send your CV to (url removed)