Technical Support Manager – Rebuild Cost Assessment
Job Description:
Are you a technical whiz with a passion for precision and accuracy? Do you thrive in a dynamic environment where your expertise can make a real difference? If so, we’re looking for a skilled Technical Expert to join our team at Rebuild Cost Assessment (RCA).
As a Technical Support Manager specialising in rebuild valuation services, you will play a pivotal role in supporting both internal teams and external stakeholders. Your primary responsibility will be to provide technical guidance and expertise to ensure the accuracy and reliability of our rebuild cost assessments for our clients and customers.
Key Responsibilities:
- Act as a liaison between internal stakeholders and external account management teams, providing technical insights and recommendations to support client engagements, this may include hosting webinars, meetings, presentations, and calls.
- Cultivate and maintain strong relationships with external stakeholders, including clients, partners, and industry experts, to ensure effective collaboration and alignment of objectives.
- Collaborate with internal teams to provide technical support and guidance throughout the rebuild cost assessment process.
- Conduct thorough analyses of property data, construction materials, labour costs, and other relevant factors to determine accurate rebuild valuations.
- Utilise your expertise to review and validate rebuild cost assessments, ensuring compliance with industry standards and best practices.
- Serve as a subject matter expert, providing training and mentorship to internal staff and sub-contractors to enhance their technical proficiency and understanding of rebuild valuation methodologies.
- Stay abreast of industry developments, regulatory changes, and emerging trends in rebuild valuation methodologies, sharing insights with internal teams and incorporating best practices into our processes.
- Collaborate with external partners and industry experts to continually refine and improve our rebuild valuation services, ensuring that RCA remains at the forefront of the industry.
- Complete a number of site surveys per month with agreed income target: Conduct on-site surveys to gather data and assess property conditions, ensuring accuracy and reliability in rebuild cost assessments while meeting established income targets.
- Gather technical information required on any customer complaints within procedural timeframes, ensuring comprehensive documentation and analysis to facilitate efficient resolution processes.
Qualifications:
- Bachelor’s degree in engineering, construction management, or a related field; advanced degree or professional certification (e.g., RICS, CII) desirable.
- Proven experience in technical roles within the property valuation, construction, or insurance industries, with a strong understanding of rebuild cost assessment methodologies and practices.
- Proven experience in ‘key account’ customer/partner-facing roles in a commercial environment (desirable)
- Excellent analytical skills, with the ability to interpret complex data and technical information to inform decision-making.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders.
- Detail-oriented approach with a commitment to accuracy and quality in all aspects of work.
- Proactive mindset with the ability to identify opportunities for process improvements and implement innovative solutions.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively.
Join us at RCA and become a key player in our mission to provide accurate and reliable rebuild valuation services to our clients. Apply now to embark on an exciting career as a Technical Expert and make a meaningful impact in the property valuation industry.