Resident Liaison Officer

Role Overview

We are currently seeking an experienced Resident Liaison Officer (RLO) to join a busy construction / refurbishment project in Lewisham. The successful candidate will act as the key point of contact between residents, the site team, and the client, ensuring clear communication and a positive resident experience throughout the works.

Key Responsibilities

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Act as the primary liaison between residents and the project delivery team

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Manage resident communications including letters, notices, and face-to-face engagement

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Handle resident queries, concerns, and complaints professionally and efficiently

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Coordinate access arrangements and appointment scheduling

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Maintain accurate records of resident interactions and feedback

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Attend site meetings and work closely with Site Management

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Ensure residents are kept informed of programme changes and upcoming works

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Promote a customer-focused approach at all times

Requirements

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Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing

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Excellent communication and interpersonal skills

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Strong organisational and administrative ability

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Ability to handle sensitive situations with professionalism and empathy

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IT literate (email, Word, Excel)

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Right to work in the UK

Desirable

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Experience working on social housing refurbishment or planned maintenance projects

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Knowledge of construction processes and site environments

What’s on Offer

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Competitive hourly rate of £17.50–£18.00

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Long-term opportunity on a stable project

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Supportive site and management team