Operations Manager

OPERATIONS MANAGER

Our client, a reputable regional building contractor/subcontractor based in Greater Manchester , are looking to recruit an Operations Manager over see projects in their Fit Out, Electrical, Passive Fire Protection, Social Housing departments.

Role Purpose

The Operations Manager acts as the second-in-command to the Operations Director, taking ownership of day-to-day operational delivery across all business sectors.

* Reduce the daily operational burden on the Operations Director

* Drive operational consistency, compliance, and efficiency

* Strengthen oversight and performance across all project streams

Leadership & Operational Oversight

* Oversee day-to-day operations across multiple divisions.

* Lead and support Contracts Managers, Site Managers, and project teams.

Performance, Process & Compliance:

* Ensure compliance with QMS (ISO 9001) and relevant construction legislation.

* Improve, embed, and document operational processes and reporting frameworks.

* Support the rollout of automation initiatives and Microsoft 365 optimisation.

* Champion strong H&S performance and KPI monitoring, including digital reporting tools such as Notify.

Project Delivery & Programme Management:

* Maintain oversight of project programmes, key milestones, and delivery progress.

* Ensure timely and accurate client reporting (weekly and monthly).

* Monitor subcontractor performance in relation to quality, delivery, and safety.

* Identify potential risks early and implement corrective or preventative actions.

Commercial & Financial Support:

* Work closely with QS teams on variations, valuations, and cost control.

* Support margin protection and maintain awareness of project cashflow.

* Report operational performance and areas of concern to the Operations Director.

Client Relationship & Stakeholder Management:

* Build and maintain strong professional relationships with Tier 1 clients.

* Attend client meetings, progress reviews, and commercial discussions.

* Ensure consistent communication, expectation management, and service delivery.

Key Skills & Competencies

* Strong leadership and people management skills

* Experience in construction operations across multi-trade environments

* Knowledge of UK compliance, H&S legislation, and RAMS

* Ability to implement systems, processes, and digital tools

Qualifications & Experience

* 5+ years’ experience in construction operations or senior project management

* Experience managing multiple workstreams or divisions

* Proven track record working with Tier 1 contractors or similar organisations

* Understanding of QMS, ISO standards, and digital reporting tools

* SMSTS, CSCS, First Aid (preferred)

* Experience in fit-out, MEP, passive fire, or social housing (advantageous)