Operations Manager

Role Purpose
Lead the company’s project operations with a focus on quality, compliance, and accountability.
Ensure all departmental leaders manage their teams to the highest standards of quality, safety, and regulatory compliance.
Key Responsibilities
1. Quality & Compliance Leadership
* Embed a culture where quality, compliance, and accountability are core expectations.
* Ensure all departments deliver work compliant with client, design, and regulatory standards.
* Implement continuous improvement through regular management audits and reviews.
2. Departmental Oversight
* Manage and support department leaders to uphold standards of efficiency, quality, and compliance.
* Set clear expectations and hold regular performance and review meetings.
* Ensure all stages—from quotation to handover—meet programme, quality, and compliance objectives.
3. Project Delivery Oversight
* Oversee the full project lifecycle: design, procurement, installation, and handover.
* Lead regular operational reviews to monitor compliance, programme, and commercial performance.
* Ensure client satisfaction through consistent delivery and adherence to standards.
4. Commercial & Strategic Management
* Guide leaders on project profitability without compromising quality or compliance.
* Promote commercial discipline in variation management and risk control.
* Support effective supply chain management and performance monitoring.
5. Stakeholder Engagement & Reporting
* Act as the senior point of contact for clients, partners, and regulators.
* Report to Directors on performance, risk, and improvement initiatives.
Key Performance Indicators
* Quality & Compliance: Audit outcomes, training, and regulatory adherence
* Project Delivery: Programme, budget, client satisfaction, and defect rates
* People: Departmental engagement, retention, and staff development
Candidate Profile
Essential
* Extensive experience in project operations in Construction or Mechanical Engineering.
* Proven leadership across multi-disciplinary teams.
* Recognised design competence (e.g., industry certification or equivalent).
* Strong people management and accountability skills.
* Solid commercial awareness and costing understanding.
* Excellent communication and stakeholder management