Claims Manager – Part Time
Claims Manager, Green Technology Portfolio
Contract: 6 month fixed term contract
Hours: 22.5 per week
Location: Warrington
Reporting to: Senior Legal and Compliance Counsel
The Role
An experienced Claims Manager is required to take full ownership of historic and ongoing customer and insurance claims within a green technology portfolio, including energy management systems.
This role is critical to protecting the commercial and reputational position of the business. You will manage claims end to end in a complex, high volume environment, ensuring matters are handled efficiently, compliantly and with commercial common sense.
This is not a passenger seat role. You will be expected to take control, challenge where needed and drive claims to resolution.
Key Responsibilities
Lead the end to end management of customer and insurance claims across the green technology and EMS portfolio
Act as the main point of contact for insurers, brokers, loss adjusters, internal teams and external legal advisors
Review, organise and maintain full and accurate claim documentation including schedules of loss, correspondence, expert reports and policy information
Coordinate investigations and evidence gathering with operational, finance, legal and technical teams to support robust claims strategies
Manage financial aspects of claims including reserves, budgets and spend in line with governance and insurer requirements
Ensure full compliance with policy conditions, notification timelines and insurer reporting obligations
Provide clear, proactive updates to senior stakeholders on claim status, exposure, risk and emerging trends
Manage external law firms and advisors to secure commercially sound outcomes
Drive timely and pragmatic claim resolution without losing technical accuracy
Support continuous improvement of claims processes, controls and documentation standards
Identify recurring issues and risk trends to inform wider risk management activity
Operate effectively across multiple group entities as required
Experience
Proven experience managing complex customer and insurance claims within energy, infrastructure or green technology environments
Comfortable handling a high volume, multi file caseload with minimal supervision
Strong track record of working with insurers, loss adjusters and legal counsel on contentious or high value claims
Knowledge
Strong understanding of insurance policy interpretation, claims reserving and insurer expectations
Experience across customer, civil and insurance claims processes
Working knowledge of regulatory, contractual and risk considerations within energy and green technology sectors
Attributes
Highly organised, resilient and effective under pressure
Commercially minded with sharp attention to detail
Confident communicator who can hold their own with senior stakeholders
Competencies
Ability to set and drive claims strategy in complex environments
Skilled at managing multiple stakeholders with competing priorities
Clear and concise written and verbal reporting at senior level
Working Pattern and Flexibility
Part time role, approximately three days per week
Initial six month contract with potential extension to twelve months
Warrington based with flexibility for occasional travel as required