Operations Manager (FM)

Job Title: Operations Manager

Location: Office-based (with site travel)
Sector: Facilities Management
Discipline: M&E – Mechanically Biased

Role Overview

We are seeking an experienced Operations Manager to act as the key conduit between client sites and the head office. The role is primarily office-based but requires regular coordination with engineers, subcontractors, and clients across multiple locations. The position is mechanically biased within M&E and focuses heavily on reactive maintenance, remedial works, and emergency response.

Key Responsibilities

* Act as the primary liaison between operational sites and the office

* Manage reactive maintenance and remedial works across the contract portfolio

* Coordinate and manage subcontractors for specialist and remedial services

* Oversee emergency call-outs, including out-of-hours response

* Arrange and manage compliance-related works such as:

* Gas testing

* Electrical testing

* Ensure works are delivered safely, on time, and in line with contractual SLAs

* Support planning, scheduling, and prioritisation of reactive jobs

* Maintain clear communication with clients, engineers, and subcontractors

* Monitor performance, quality of works, and compliance documentation

Geographic Coverage

* Majority of work based in South England and London

* Flexibility required to travel to other regions when necessary

Skills & Experience

* Strong background in Facilities Management

* Mechanically biased M&E experience essential

* Proven experience managing reactive and remedial maintenance

* Experience coordinating subcontracted works

* Knowledge of gas and electrical compliance testing

* Excellent communication and organisational skills

* Ability to manage multiple priorities in a fast-paced environment

Desirable

* Experience handling emergency call-out procedures

* Knowledge of FM compliance and statutory requirements

* Strong problem-solving and decision-making skills