Senior Resident Liaison Office

PSR Recruitment is currently seeking an experienced Senior Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works.

As the Senior Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents, while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery.

A DBS check is required for this position.

Key Responsibilities

Act as a visible and approachable point of contact for residents

Engage with customers through newsletters, meetings, site visits, and open days

Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care

Ensure residents are fully informed of works processes, programmes, and any changes

Coordinate access arrangements and handover of keys to site teams

Deliver a high standard of customer aftercare and manage resident expectations

Act as a liaison between residents, clients, and operational delivery teams

Proactively manage issues and resolve concerns in a professional and empathetic manner

Candidate Requirements

Proven experience in a Senior Resident Liaison Officer, Resident Liaison Officer, or community engagement role

Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management

Confident handling challenging situations in a public-facing environment

Excellent communication and stakeholder management skills

Resilient, professional, and discreet, with a strong customer-focused approach

Full UK driving licence and access to a vehicle (role involves regional travel)

What's on Offer

Competitive salary and benefits package

Long-term, permanent opportunity with a growing contractor

Clear opportunities for career progression aligned with business growth

Immediate interviews available for suitable candidates

How to Apply

If you are an experienced Senior Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you. Apply today for immediate consideration