Operations Manager – Commercial Flooring
Operations Manager – Commercial FlooringLocation: London / Southern Region
Reports to: Director
Employment Type: Full-time, Permanent
Role OverviewThe Operations Manager is responsible for the overall operational performance of the business, ensuring the successful delivery of commercial flooring projects across multiple sites. This role provides strategic and hands-on leadership across project management, site operations, health & safety, quality, resourcing, and profitability.
The successful candidate will work closely with directors, commercial teams, project managers, and site supervisors to ensure projects are delivered safely, on time, within budget, and to the highest standards.
Key ResponsibilitiesOperational Leadership
Oversee day-to-day operations across all commercial flooring projects
Lead and manage Project Managers, Site Managers, and Supervisors
Ensure consistent delivery standards across all sites
Implement and improve operational processes, systems, and controls
Project & Programme Management
Oversee project planning, programming, and resource allocation
Monitor project progress, productivity, and performance
Identify and resolve operational risks, delays, and constraints
Support project teams with technical and logistical challenges
Commercial & Financial Management
Manage operational budgets, costs, and profit margins
Work closely with estimating and commercial teams on project handovers
Monitor variations, final accounts, and cost control
Identify opportunities for value engineering and efficiency improvements
Health, Safety, Quality & Compliance
Ensure full compliance with health & safety legislation and company policies
Promote a strong health & safety culture across the business
Oversee quality assurance procedures and workmanship standards
Ensure compliance with industry regulations, specifications, and contracts
Resource & Supply Chain Management
Oversee labour planning, including direct labour and subcontractors
Manage supplier relationships and procurement processes
Ensure materials, plant, and equipment are available and cost-effective
Client & Stakeholder Management
Maintain strong relationships with clients, main contractors, and consultants
Attend senior-level meetings and resolve escalated issues
Support business development through repeat work and client satisfaction
Continuous Improvement
Identify and implement process improvements to increase efficiency and profitability
Develop and mentor operational teams
Contribute to strategic planning and business growth initiatives
Skills & Experience Required
Proven experience in an Operations Manager / Senior Contracts Manager role
Strong background in commercial flooring, finishes, or construction subcontracting
Demonstrated experience managing multiple projects and teams
Strong commercial awareness and financial management skills
Excellent leadership, communication, and decision-making abilities
Ability to work under pressure and manage competing priorities
Qualifications (Desirable)
Construction-related qualification or relevant trade background
SMSTS / NEBOSH / IOSH (or equivalent)
Strong knowledge of construction contracts and commercial processes
What We Offer
Competitive salary and benefits package
Company vehicle or allowance
Senior leadership role within a growing business
Long-term pipeline of commercial projects
Opportunity to influence strategy and operational excellence