Contract Manager- FM Service Provider
Contract Manager – Hard Services (Facilities Management)
Location: London (Site-based, 5 days per week)
Sector: Retail / Facilities Management
Client: Global Retail Brand
Package: Up to £65k
The Role
We are working with a leading Facilities Management service provider to recruit an experienced Contract Manager to oversee the hard services delivery on a flagship contract for a well-known global retail organisation.
This is a site-based role in London, responsible for ensuring first-class operational performance across a complex, fast-paced retail environment. You will act as the key point of contact on site, leading engineers and supply chain partners while maintaining excellent client relationships.
Key Responsibilities
* Full responsibility for the day-to-day management of hard FM services, including M&E, HVAC, electrical, mechanical and fabric maintenance
* On-site leadership of engineering teams and specialist subcontractors
* Ensure statutory compliance, H&S standards and SLA/KPI performance are consistently achieved
* Act as the primary client interface, building strong, trusted relationships with site stakeholders
* Manage planned and reactive maintenance schedules to minimise disruption to trading environments
* Control budgets, variations and lifecycle planning in line with contract requirements
* Drive continuous improvement, efficiency and service excellence across the contract
* Support audits, reporting and performance reviews with both internal and client teams
About You
* Proven experience as a Contract Manager / Site Manager / Hard Services Manager within the FM sector
* Strong background in hard services delivery, ideally within retail or other high-footfall environments
* Solid technical understanding of M&E systems
* Confident managing people, performance and client relationships on site
* IOSH (or NEBOSH) desirable; relevant technical qualifications advantageous
* Commercially aware, organised and able to operate in a fast-moving, customer-focused environment
Why Apply?
* Opportunity to manage a high-profile, blue-chip retail contract
* Visible, on-site leadership role with real ownership and influence
* Join a reputable FM provider with strong growth and long-term contract security
* Competitive salary, benefits and career progression opportunities