Performance & Compliance Manager
A large facilities management company is seeking an experienced Performance Manager to support the delivery of a key client contract. This role focuses on KPI/SLA management, reporting and driving continuous improvement. You will work closely with operational teams, account management and clients. If you thrive on data, process, and performance excellence, we want to hear from you. This is the perfect opportunity for someone with a technical/engineering background who is looking to step up from a supervisor role into management.
Job Title: Performance Manager
Location: Oxford Street, London (5 days on-site)
Package: £58,000 + £5,000 car allowance
Full-time, Permanent
Role Responsibilities
This position will support the Account Manager, and Helpdesk in the running of a key Account, and will involve:
Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams.
To monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance
Educating, training, and supporting the account teams in the performance model and ways to improve performance / communication.
Supporting the design of business processes for the scheduling of Planned and reactive tasks.
Developing and issuing performance and operational reporting.
Attending and contributing to internal and external performance meetings
Acting as the central coordinator for business improvement with regards to schedule and KPI adherence
To have a very good knowledge of CAFM systems / pay mech and performance reporting / management You
Technical/Engineering background
Quality orientation – e.g. shows awareness of goals & standards. Follows through to ensure that quality & productivity standards are met.
Action orientation – Demonstrates a readiness to make decisions, take the initiative and originate action.
Planning and organising – Organises and schedules event's, activates and resources. Monitors timescales and plans
Specialist knowledge – Understands technical or professional aspects of work and continually maintains technical knowledge.
Resilience – Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
Oral communication – Speaks clearly, fluently & in a compelling manner to both individuals & groups.
Written communication – Writes in a clear & concise manner, using appropriate grammar, style and language for the reader.
Problem solving & analysis – Analyses issues & breaks them down into their component parts. Makes systematic & rational judgements based on relevant information.
Flexibility – Successfully adapts to changing demands and conditions.
Commercial Awareness – Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value. Experience
Extensive experience with facilities management / CAFM systems, such as Concept / Planon / Maximo
Good, rounded experience of facilities management operational activities, hard services
Familiarity with process improvement techniques are desirable, but not required.
Advanced to expert Microsoft Excel skills are essential.
A good comprehension of engineer scheduling is required.
A reasonable to intermediate understanding of process management is required.
A thoroughly adept communicator, with the ability to convey complex concepts in simple language.
Personable and empathetic, with the ability to engage with managers at all levels within the organisation (ranging from the Business Unit Director to the engineering team).
Technically minded, with the ability to recognise information technology solutions to solve operational constraints.
Process oriented, with the understanding that most business problems can be analysed through understanding business process.
Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems. Apply Now!
To apply for the position of Performance Manager, click ‘Apply Now’ and send your CV to Suleiman Mushtaq. Applications are being reviewed daily, so get in early to avoid missing out