Resident Liaison Officer

Job Title: Resident Liaison Officer
Location: Reading
Salary: £30,000 – £40,000 (DOE) + Package

About the Role:
Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Reading. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments.

Key Responsibilities:

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Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project.

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Proactively communicate planned works, schedules, and any changes to residents.

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Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption.

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Conduct regular site visits and resident meetings to provide updates and gather feedback.

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Maintain accurate records of communications, complaints, and actions taken.

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Support the project team in managing resident expectations and promoting positive community engagement.

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Assist in monitoring compliance with health, safety, and safeguarding policies on site.

Candidate Requirements:

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Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects.

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Strong communication, negotiation, and interpersonal skills.

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Ability to manage sensitive situations and resolve conflicts professionally.

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Organised and able to maintain accurate records.

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Knowledge of housing sector, planned works, or refurbishment projects is advantageous.

Benefits:

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Work on a high-profile, community-focused refurbishment project.

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Opportunity to develop your career within a specialist Planned Works division.

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Supportive, collaborative, and safety-focused environment