Customer Care Technician

Customer Care Technician – New Build Housing

Location: Cambridgeshire
Contract: Permanent
Hours: 42.5 hours per week
Salary: Up to £45,000 per annum (depending on experience)

We are working with a well-established housing developer who is looking to appoint an experienced Customer Care Technician to cover new build housing sites across Cambridgeshire.

This is an excellent opportunity for a skilled tradesperson with strong customer service skills and proven experience in new build housing to join a growing and reputable developer on a permanent basis.

The Role:

As a Customer Care Technician, you will be responsible for carrying out remedial works and defect repairs in occupied new build homes, ensuring a high standard of workmanship and customer satisfaction.

Key responsibilities include:

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Attending and resolving customer care defects within occupied properties

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Carrying out multi-trade repairs and maintenance to a high standard

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Diagnosing issues and completing works efficiently and professionally

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Liaising with the customer care team and site teams

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Maintaining accurate records of works completed

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Providing an excellent level of customer service at all times

About You:

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Proven experience working in new build housing is essential

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Strong multi-trade background (e.g. carpentry, patch plastering, basic plumbing, decorating)

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Excellent customer-facing and communication skills

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Ability to work independently and manage your own workload

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Full UK driving licence

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High attention to detail and pride in workmanship

What’s on Offer:

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Permanent position with a reputable housing developer

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Competitive salary up to £45,000

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42.5-hour working week

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Long-term career stability and progression opportunities

If you are an experienced Customer Care Technician with new build housing experience and are looking for a stable, permanent role covering Cambridgeshire, we’d like to hear from you