Operations Manager

We Build Recruitment are currently looking to recruit a Operations Manager which acts as the second-in-command to the Operations Director, taking ownership of the day-to-day operational delivery across all four sectors which includes Fit Out Refurbishment, Planned Maintenance, FRA works and NICEIC Projects.
The purpose of the role is to:
Reduce daily operational burden on the Operations Director
Drive consistency, compliance, and efficiency
Strengthen oversight and performance across all project streams
Ensure processes, systems, and reporting operate at a scalable, professional standard
Support delivery of construction excellence and client satisfaction
Key Responsibilities
Leadership & Operational Oversight
* Oversee day-to-day operations across all four divisions.
* Lead and support Contracts Managers, Site Managers, and project teams.
* Coordinate between QS, procurement, H&S, commercial, and delivery teams.
* Act as an escalation point for operational issues.
Performance, Process & Compliance
* Ensure compliance with QMS (ISO9001) and construction legislation.
* Improve and embed operational processes and reporting.
* Support rollout of automation and Microsoft 365 optimisation.
* Champion strong H&S KPI performance using Notify.
Project Delivery & Programme Management
* Maintain oversight of programmes, milestones, and progress.
* Ensure timely client reporting (weekly/monthly).
* Monitor subcontractor performance for quality and safety.
* Identify delivery risks and implement corrective actions.
Commercial & Financial Support
* Collaborate with QS teams on variations, valuations, and cost controls.
* Support margin protection and cashflow awareness.
* Report operational performance to the Operations Director.
Client Relationship & Stakeholder Management
* Maintain strong professional relationships with Tier 1 clients.
Key Skills & Competencies
* Leadership and people management
* Construction operations management across multi-trade environments
* Knowledge of UK compliance, H&S legislation, RAMS
* Ability to implement systems, processes, and digital tools
* Strong communication and organisational skills
* Commercial awareness and risk/margin understanding
* Calm under pressure and effective multi-tasking
* Client-facing professionalism
Qualifications & Experience
* 5+ years’ experience in construction operations or senior project management
* Experience managing multiple workstreams or divisions
* Track record with Tier 1 contractors or similar