Desktop Supervisor

Desktop Supervisor

Sittingbourne

£45,000 + van & fuel card

Permanent

As a Desktop Supervisor, working for a main contractor within the Social Housing Sector you will oversee the daily operations of the operatives to ensure efficient and effective resolution the day to day reactive maitnenance. You will play a crucial role in supervising activities along with daily whip allocations and SOR code efficiency.

Key Responsibilities:

Assign tasks, monitor performance, and conduct regular team meetings.
Develop and implement desktop management policies and procedures.
Collaborate with other IT teams to ensure seamless integration and support of systems.
Maintain up-to-date knowledge of industry trends and technologies.
Prepare and present reports on team performance.
Review and manage responsive repairs and voids jobs via the Dynamics system from job creation to completion Technically assess reported repairs to ensure correct scope, trade, priority, and M3NHF 7.2 SOR codes
Challenge incorrect diagnostics, over-specification, or non-compliant job requests
Ensure all jobs meet social Housing repair standards and specifications Commercial & SOR Control
Apply and validate works in accordance with M3NHF Schedule of Rates v7.2
Identify and manage variations with clear justification and approval
Ensure completed works are supported by appropriate evidence Carry out desktop quality checks to reduce recalls and complaints
Act as desktop liaison between operatives, supervisors, schedulers, and management
Provide technical and commercial guidance to teams
Support schedulers with sequencing and trade allocation
Assist with resolution of access and customer issues Systems & Data Accuracy
Maintain accurate and auditable records in Dynamics
Ensure job statuses, notes, and costs are up to date
Support continuous improvement of systems and processes

Skills & Experience

Experience in social housing repairs and maintenance
Strong knowledge of M3NHF Schedule of Rates (v7.2 preferred)
Experience using Dynamics or similar systems
Good technical understanding across multiple trades
Strong commercial awareness and attention to detail
Desirable
Experience working on Social Housing contracts
Previous supervisory or senior administrative experience
Understanding of responsive repairs and voids processesIf you are interested please call Julianne – (phone number removed)