Tenancy Officer
Tenancy OfficerLocation: Brixton (local area)
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:00am – 5:00pm
Contract: Full-time
Sector: Local Authority / Housing Services
A large local authority is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.
Key Responsibilities
Manage a patch of council tenancies, acting as the main point of contact for residents
Deliver a high-quality, customer-focused housing management service
Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
Investigate and manage reports of anti-social behaviour in line with legislation and council policies
Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
Work closely with internal teams and external partners to resolve housing-related issues
Ensure accurate record keeping and case management using housing management systems
Skills & Experience Required
Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
Strong knowledge of tenancy management, housing legislation, and best practice
Excellent communication and interpersonal skills, with the ability to engage effectively with residents
Ability to manage a varied caseload and work independently in the community
Strong problem-solving skills and a proactive approach to casework
Confident IT skills and experience using housing management systems
What’s on Offer
Salary of £32,000 per annum
Full-time hours: Monday to Friday, 8:00am – 5:00pm
Opportunity to work with a large, established local authority
A role making a real difference to local communities
Supportive team environment with opportunities for development
Competitive local authority benefits package