Customer Services Officer

Customer Services Officer

Job Type: Temporary (until 1st May 2026)
£17.98 PAYE or £23.41 Umbrella per hour
Location: Fully onsite based in EC1 London
Working Hours: Monday to Friday, 8am to 4pmWe are seeking a dedicated Customer Services Officer to join a team who are providing first-point contact and high-quality service to residents, contractors, and visitors at our housing estates. This role is ideal for someone passionate about making a difference in the community through exceptional customer service.

Day-to-day of the role:

Provide high-quality customer service at reception, over the phone, in writing, and through our website.
Resolve enquiries proactively with a "right first time" approach, taking ownership of issues to help residents effectively.
Manage community facilities and internal systems such as Key/Fob processes.
Complete a range of administrative tasks and liaise with colleagues from other parts of the organisation and external agencies to resolve queries in a timely manner.
Assist with resident engagement and events, working closely with the Resident Services Officer.Required Skills & Qualifications:

Experience in providing excellent customer service through face-to-face or telephone contact.
Some experience or knowledge of social housing is desirable.
Strong ICT skills, proficient in Microsoft Word, Outlook, PowerPoint, and Excel.
Excellent verbal and written communication skills.
Experience in managing and prioritising a demanding workload.
Skills in providing advice and guidance to customers.To apply for this Customer Services Officer position, please submit your CV detailing your relevant experience