Resident Liaison Officer

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis.

As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes.

Your role will be to ensure residents feel informed, supported, and listened to throughout the process.

Key Responsibilities

Build positive relationships with residents and act as their main contact during works

Clearly communicate schedules, scope of works, and any changes

Conduct home visits and attend resident meetings

Identify and support vulnerable residents, ensuring safeguarding principles are upheld

Manage complaints and resolve issues promptly and professionally

Coordinate access arrangements for operatives

Maintain accurate records and resident feedback

Work collaboratively with site managers, contractors, and housing officers

About You

Experience working in social housing, housing associations, or local authorities

Strong customer service and communication skills

Empathetic, patient, and confident managing sensitive situations

Ability to de-escalate complaints and build trust

Organised with strong administrative skills

Good IT skills (MS Office and housing management systems)

Full UK driving licence