Technical Service Manager
True are partnering with a nationally operating HVAC service specialist supporting some of the UK’s largest facilities management clients. With a well-established service division, long-term maintenance contracts, and a strong technical backbone, they’re now looking to appoint an experienced Service Manager to take full ownership of a regional engineering team based out of High Wycombe.
This is a senior, office-led leadership role, ideal for someone with strong air conditioning and chiller knowledge who enjoys balancing technical oversight, people management and commercial performance. You’ll be stepping into a critical position within the business, with clear long-term progression potential for the right individual.
Service Manager Package:
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£65,000 – £70,000 basic salary
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Performance-related bonus
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Car allowance available if required
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Office-based role with client site visits as needed
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Long-term career progression with a clear pathway beyond Service Manager
The Role:
As Service Manager, you’ll be responsible for overseeing a service team of 15–16 engineers across senior and intermediate levels, ensuring contractual performance, technical quality and commercial targets are consistently met.
You’ll manage day-to-day operations including labour allocation, rotas, quoting, ordering and financial performance, while acting as a key point of contact for major TFM clients. Communication is central to this role, you’ll need to confidently explain technical issues to both highly knowledgeable stakeholders and non-technical client administrators.
Key Responsibilities:
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Lead and manage a multi-level HVAC service engineering team
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Oversee service delivery across AC systems, chillers, split systems, VRV/VRF
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Manage quoting, ordering, labour planning, efficiency and rota management
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Monitor operational performance against financial and service KPIs
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Act as a senior client-facing representative, particularly with major TFM providers
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Communicate technical issues clearly and professionally to varied client audiences
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Work closely with the Technical Manager to ensure correct commissioning and standards
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Support engineers with escalation and technical guidance where required
What We’re Looking For:
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Strong technical background in air conditioning and chiller systems (essential)
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Experience managing or supervising service engineers in an HVAC environment
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Commercially aware, with experience managing service financials and efficiency
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Confident communicator with strong client-facing capability
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Organised, structured and comfortable leading teams at scale
Support & Progression:
You’ll report directly into the Service Director, with structured support from a highly experienced Operations Manager during your handover period, you won’t be expected to know everything from day one.
This role also offers clear long-term progression, with potential to step into a General Manager or Associate Director-level position as the business continues to grow