Facilities Manager

A client of mine is looking for a Facilities Manager on a 12 month initial Maternity Cover FTC, with potential for a permanent position after. You will be reporting into the Assistant Director and be responsible for 1 Workplace Technician and 2 Workplace coordinators Your region will be Dorset Devon and Cornwall, however you must be commutable to Wareham as this will be your main site and you will be here for the majority of the time.

Through effective Leadership ensure that provides a "safety first" culture and delivers an affordable, profitable, efficient, and customer-orientated commercial estate and facilities management service across all workplaces.

As one of three Managers, you will be responsible for a portfolio of workplaces, the estate & facilities management service and health & safety compliance within our spaces and the workspace experience for all colleagues, customers, and visitors within your area of responsibility. The workplaces are a mixture of hub & spoke offices, operational yards, and scheme hub offices.

You will be responsible for both the hard and soft service contracts, with the support of your team.

Key Accountabilities

People Management – You will lead, motivate, empower, and develop your team, maintaining the core values of the business and team while upholding the highest levels of professional conduct helping both the team and our colleagues to achieve their full potential.

Workspaces Strategy – You will support the delivery of the workspaces roadmap which would include Acquisitions, Disposals and Refurbishments. The roadmaps ambition is to provide workspaces that are safe, supportive, effective, and inclusive. You will manage an agile workspace portfolio which flexes in line with the needs of the organisation, providing safe, enabling, and innovative working environments in the right locations.

You and your team will support our colleagues on this cultural journey, by implementing & managing key policies and procedures which will provide structure to support greater agility in the way we work.

Colleague & Customer Experience – You will ensure your team are available to act as social connectors for colleagues, customers & visitors, by signposting or advising them on information, instruction & training to empower them to get the best out of their day. You will act with discretion and use your emotional intelligence the gauge when and where the sharing of information is appropriate and necessary.

Estate Management – You will be responsible for owning the relationship with our Landlords and Tenants, ensuring the servicing compliance documentation is appropriately shared, leading on rent review negotiations, serving notice on leases where break-clauses allow and flagging to the business in good time when timebound decisions are needed to be made about a workplace.

Operational Facilities Management – You will ensure your workspaces are compliant by managing the delivery of a wide range of facilities management services, focusing on hard services as well as planned and responsive maintenance. Areas of compliance include but are not limited to Lift, Fire, Water Management, Gas Safety, Air Conditioning, Air Quality and Electrical Safety.

Critically review & challenge contracts – You will be an exceptional Contract Manager – Critically reviewing, challenge & aligning contracts across the regions, setting out a best practice framework which the team should adhere to, to get the most competent, consistent, and quality service from our contractors which evidence value for money.

Budget Management – You will feed into, monitor, and manage budgets set by the Assistant Director for your areas of responsibility in accordance with agreed procedures, levels of delegated authority and the company's financial regulations and standing orders. You will be a company credit card holder.

Communications – You will ensure that your team is aligned to key messages, are fully informed on all aspects of work being supported by the wider team and business and own and manage the Commercial Estate and FM section of the Astranet ensuring all information concerning workspaces and how to use them effectively and safely are easily accessible and up to date. You will be a proactive communicator with the Assistant Director and your peers, ensuring important information is shared and using colleagues as a cultural sounding board to navigate situations when they arise.

System Management – You will be responsible for ensuring that the systems which underpin the delivery of the team are appropriate, are well managed and can provide clean, usable data to inform decision making i.e. lease anniversaries, utilisation stats, life-cycle modelling for plant & equipment etc. You will ensure that your Coordinators manage the Visitor, Desk & Meeting Room Systems, the External Spaces Application, and the Service Desk – ensuring all information is maintained up to date and accessible.

Data Analytics – You will ensure that your Coordinator produces monthly reports critically analysing how all spaces (internal & external) are being utilised, suggesting areas of evolution based on the analysis and feedback from the team.

Health & Safety Management – You will ensure that all workplaces under your control meet legislative requirements, good practice and agreed service levels.

General Duties – You will positively promote the reputation and standing of the Commercial Estate & FM Team by providing relevant information to support the publication of monthly reports.

Business Continuity – You will be the responsible person for business continuity response for your respective workspaces.

Sustainability – You will promote strong sustainability and environmental awareness, ensuring all team outputs are completed in line with the Group Environmental policies. You will facilitate the auditing of the ISO14001 Environmental audits across your areas of responsibility.

Representation – You will represent the Commercial Estate & FM Team by attending meetings and working groups with internal departments and external key stakeholders, ensuring the team is being appropriately represented and feeds into the development of policies and processes.

Project Management – You will be an experienced, articulate and exceptionally organised Project Manager, with the ability to deliver medium – large scale Capital Projects up to the value of £750K.

Experience

Proven ability in Estate and Facilities Management over a sustained period

Organisation and coordination of multiple tasks.

Budget Responsibility.

Experience of effective contract management.

Working in, organising, and managing small teams.

Negotiation and Governance of contractor works and standards including review of RAMS and Competencies.

Preparing and using Risk assessments.

Conducting Inspections of services and standards.

Conducting performance reviews.

Risk Management – identifying and implementing emergency plans and procedures.

Proactively Coordinate projects to time, to cost and in line with the team's objectives.

Coordinate the diagnosis of either M&E or building fabric issues, ensuring the appropriate stakeholders are engaged to put in place a resolution within a timebound manner to limit the impact on colleagues and customers.

Qualifications

Essential

Educated to a Degree standard in a relevant subject.
IWFM Qualification Level 4 or higher.
Nebosh General Certificate.
Evidence of continual personal development.
RICS certification in CRE and FM.Desirable

Member level accredited membership of IWFM.
Prince2 Project Management Qualification.
Organisational Skills training/accreditation.
Nebosh Environment Certificate.

stride is acting as an Employment Agency in relation to this vacancy