Disrepair and Inspections Manager

Job Type: Disrepair and Inspections Manager
Location: Redhill Surrey
Salary: £55k
Role Purpose:
To manage the effective delivery of complex and escalated repairs projects on time, within cost targets, and to the desired standard, working closely with internal and external stakeholders to ensure repairs and maintenance processes are managed effectively and that CLIENTS liabilities are met.
Key Relationships:
Repairs Delivery Manager, Voids Manager, Repairs Team Leaders, Asset Manager, Asset Data and Quality Manager; Customer Services Manager Wider inspection, surveying and delivery team, including contractors. Housing Teams.
Essential Role-Specific Knowledge, Skills, and Experience:
* CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent)
* Knowledge and experience of the Construction or Maintenance Industry.
* Contract and financial management skills.
* Relevant technical qualifications, or ability to progress via CPD.
* Knowledge and experience of technical aspects of the contracts managed.
* Full UK driving licence and ability to travel.
* An excellent understanding of health and safety and CDM, and how it applies to your job
* Project management, financial and commercial understanding
* An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions
* Ability to advise trade staff and contractors about technical repairs solutions
* Ability to analyse data to formulate improvement plans.
Key Outputs:
* To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams.
* To jointly control and report on a £2m budget.
* To manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity.
* Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget.
* Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion.
* To liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively.
* To support Clients complaints procedure for the team and investigate and resolve complaints.
* Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections.
* To work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc.
* To have responsibility for the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works.
* To support and own complex cases where required.
Key Performance Indicators:
* Customer satisfaction with last repairs and overall service
* Time to repair, right first time, service productivity
* Complaints & related compensation
If this role is of interest to you, please apply now