Housing Resolutions Officer
Housing Resolutions Officer
Rate of pay: £21.41 per hour PAYE
Location: Wembley
Job Type: Full-time temp rolling contract We are seeking a dedicated Housing Resolutions Officer. This role involves providing housing options advice to households in temporary accommodation and promoting effective move-on to settled housing options such as private rented, intermediate, and social housing. The successful candidate will also handle suitability of accommodation reviews, fear of violence investigations, and related enforcement activities.
Day-to-day of the role:
Visit households in temporary accommodation to provide advice and guidance on housing options, managing expectations based on individual needs and housing register priorities.
Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support households in making informed housing choices.
Refer households to relevant agencies for additional support, including employment, training, and care services.
Provide assistance on employment opportunities and benefit entitlement as part of managing the effects of welfare reforms.
Ensure compliance with housing legislation and Suitability Order when making accommodation offers.
Handle cases of domestic violence and fear of violence with appropriate risk management actions.
Promote efficient use of the temporary accommodation budget by reviewing and investigating long stays in emergency housing.
Conduct tenancy checks for temporary accommodations, investigate fraud, and manage cases of misrepresentation.
Respond promptly to enquiries and complaints, ensuring high levels of customer satisfaction and compliance with legal and council procedures.Required Skills & Qualifications:
Experience in housing resolutions or a similar role within a housing or social care setting.
Strong understanding of housing legislation and the ability to apply it effectively in various situations.
Excellent communication and interpersonal skills, capable of working effectively with a wide range of stakeholders.
Ability to manage multiple tasks efficiently and meet deadlines.
Proficiency in maintaining accurate records and producing detailed reports.To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role