Operations Manager

We have an Operations Manager opportunity for our Stoke on Trent based client.
As Operations Manager you will:
* Attend monthly Director’s Meetings reviewing commercial performance, strategy, recruitment, training, H&S etc.
* Take immediate role to head the Senior Leadership Team. Directly managing Heads of Department for Production, Design and Projects.
* Provide senior level input to assist other departments – Estimating, Commercial and Procurement.
* Shadow and assist the Operations Director.
* Provide escalation point for any specific Project issues. Client facing to support internal delivery team and Internal to assist with any conflict resolution over resource availability.
* Drive and develop the implementation of our new Operational Delivery process, along with other Business Development strategies.
* Provide ultimate on-site leadership of the business on any days where a Director is not present in the office.
Review the commercial viability of project delivery, including setting KPIs for the Heads of Department for Production, Design and Projects, as well as establishing an accurate way to manage and report on these. This will involve assisting the Heads of Department to set and manage their own KPIs for their individual departments.
If successful, the right candidate will:
* Build on their knowledge and understanding of the clients, people, processes and delivery of Projects.
* Review and develop all operational processes to identify blockers to efficiency from order won to hand over completed. Utilise, develop and drive the new Operational Delivery process that is beginning to take shape in the business.
* Assist with the expansion of the business both through recruitment and also supply chain expansion by introduction and management of new manufacturers & suppliers.
* Assume full accountability for works delivered by taking operational responsibility for design, production and project delivery across all areas.
The wider opportunity is to build something of real value and growth for the successful candidate, with a long-term goal allowing them to take a full and active part in building and running the business.
* Minimal Hours of Work will be 8am to 5pm Monday to Thursday and 8am to 4pm on Friday.
* Holidays will be 21 days plus Bank Holidays, plus a graduated increase in due course based on time-served.
* Pension