Resident Liaison Officer

Resident Liaison Officer
📍 Site-Based | Building Refurbishment | Social Housing
We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects.
Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme.
This is a dual role combining site supervision with resident engagement — ideal for someone who enjoys both operational responsibility and working closely with people.
The Role
As Assistant Site Manager, you will:
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Supervise assigned workstreams on site
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Promote and enforce a strong health & safety culture
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Monitor quality control and productivity across your area
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Support the Site Manager with planning, scheduling and resource management
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Liaise with client representatives where required
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Address programme issues, delays or operational challenges
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Support investigations where required (H&S or disciplinary)
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Help drive a positive, collaborative team culture
As Resident Liaison Officer, you will:
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Act as the main point of contact for tenants during works
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Arrange and attend resident consultations and open days
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Provide pre-start communication (letters, calls, visits)
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Manage appointments between tenants and trades
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Identify and support vulnerable residents
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Address concerns and resolve issues during delivery
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Support aftercare and resident satisfaction
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Assist with community engagement initiatives and events
What We’re Looking For
Essential:
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Experience within occupied social housing refurbishment
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Strong communication and interpersonal skills
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Confident dealing with residents, clients and site teams
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Ability to motivate and organise teams on site
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Proactive and solution-focused
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Empathetic and customer-focused
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IT literate
Desirable:
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Ability to multi-task and manage competing priorities
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Comfortable working to tight deadlines
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Adaptable and responsive to change
Why Apply?
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Long-term pipeline of secured refurbishment works
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Strong, supportive site management structure
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Opportunity to play a key role in both delivery and customer satisfaction
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Training and development opportunities
If you have experience in social housing refurbishment and enjoy being both operationally hands-on and resident-facing, we’d love to have a confidential conversation.
📩 Apply now or contact us directly for more information